Meet the Experts
Director of Account Management
10+ years GTM experience across the customer journey in sales, marketing, and CS
10+ years experience in sales, leadership, and as advisor/investor at Okta, League, Intro, & more
Head of Account Management
10+ years in sales & leadership at Flexport, Athena Health, etc.
10+ years GTM & leadership experience at Clearbit, Winning by Design, UserVoice, & more
Your existing customers are your best source of revenue.
In today’s world, NRR is as important, if not more important, than ARR.
What will be covered?
- Who owns the upsell / customer relationship: CS or Sales?
- How to identify expansion opps & mitigate churn
- NRR tactics for PLG, Land & Expand, and Sales-Led