Welcome back to the From Vendorship → Partnership podcast, Season 2: Seller’s Journey.
This week, we’re sharing a masterclass we held with a panel of top revenue leaders on how to maximize NRR – the new startup North Star!
We talked about best practices to action expansion opportunities & mitigate churn, who should own upsells & customer relationships, and NRR tactics for different sales motions.
Meet the experts:
- Brian Reuter, Director of Account Management at Figma – 10+ years GTM experience across the customer journey in sales, marketing, and CS
- Alex Heller, Head of Account Management at NYSHEX – 10+ years in sales & leadership at Flexport, Athena Health, etc.
- Connor Fee, CRO at Shortcut – 10+ years GTM & leadership experience at Clearbit, Winning by Design, UserVoice, & more
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