Onboarding & Activation

Provide consistent onboarding and training for every customer

Get customers to value faster by improving onboarding and accelerating time-to-live. Maximize team efficiency and increase activation rates with seamless Sales-CS handoff and scalable onboarding playbooks.

Onboard and Activate Customers Faster

Customer-centric Experience

Frictionless Onboarding

Give your customers a clear path to successful launch with accurate timelines, resources, and goals in a centralized workspace.

Increase Velocity

Accelerate the Sales Process

Increase activation rates and accelerate time to value by involving the right stakeholders in your shared onboarding plan, guaranteeing clarity on required actions. 

Operate with a Clear Plan

Seamless Sales-CS Handoff

Get your customers activated and to value quickly with a transparent roadmap of the entire sales and onboarding process. Say goodbye to lost context on a deal.

Professional, Efficient Onboarding

Enhance Team Efficiency and Performance

Leverage repeatable onboarding playbooks that CSMs can easily follow for increased efficiency and a professional onboarding experience. Build a community of customer champions. 

100+ GTM Teams Enforce Execution Excellence with Accord

"Accord is so intuitive and the UI is very easy to work with. When customers logged into Accord they were immediately checking off steps. They were even writing comments in the steps, and asking us questions. This was great because CSMs could go research the answer, and get back to them async, which is super efficient."
Eman Abdel-Latif
Director of CS at Mosaic

Translate your strategy to execution on the field.